Privacy Policy
Media Group Australia Pty Ltd (ABN 16 680 631 903) trading as LIFEE+ (‘Lifeeplus’, ‘we’, ‘our’ or ‘us’) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy sets out how we collect, use, and protect your personal information when you interact with our website, social media platforms (“Platforms”), and access membership. Please read this policy carefully to understand how we handle your information.
Overview
We respect your right to privacy and are committed to safeguarding the privacy and data security of our clients and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By accessing or using our website or signing up to membership, you agree to our use of your information in accordance with this Privacy Policy. We encourage you to read through and contact us if you have any questions.
What kind of information do we collect?
Personal Information
Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, phone number, payment details, and the State you reside in. This kind of information (either alone or together) is defined in APPs as personal information. The terms “personal data” and “personal information” are used interchangeably through this privacy policy.
Generally, the type of personal data that we collect is the information that we need to enable you to use our website and provide you with access to membership. To minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this privacy policy.
By providing us with personal information, you consent to its collection, use, and disclosure as outlined in this privacy policy.
Payment Information
If you make a payment for membership or related benefits, we may collect and process your payment details. Please note that we do not store your payment card information. All payment transactions are securely processed through our third-party payment processor.
Device Information
When you visit our website, we automatically collect certain information about your device, that may include information about your IP address, time zone, location, device type and model and/or some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
Cookies
Our website uses cookies. Cookies are very small files that are saved to your computer and a website uses to identify you when you come back to the website and to store details about your use of the website. Cookies enable us to provide a better website visitor experience. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
How do we collect your information?
You directly provide us with almost all the information that will collect except for device information and cookies. We collect information from you in many ways including when you:
- Interact with our website or Platforms;
- Provide us with information via our website, telephone, or email;
- Purchase membership;
- Enquire about membership;
- Provide information via our online form; and
- Provide testimonials or feedback.
How do we use your information?
Website improvements
We use Google Analytics to analyse website traffic, track user engagement, and understand user preferences. This information helps us improve our website’s content, design, and user experience. The data collected through Google Analytics is aggregated and anonymised, and we do not use it to identify individual website visitors.
By using our website, you consent to the processing of data by Google Analytics. You can opt-out of Google Analytics tracking by disabling cookies in your web browser or using the Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout.
Please note that this privacy policy does not cover the data practices of Google. For more information about Google’s data handling practices, please review Google’s Privacy Policy (https://policies.google.com/privacy).
Data security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We implement industry-standard security practices and regularly review our systems to ensure your data is securely stored.
Please note that the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our website or through electronic communication channels. Any transmission is at your own risk.
Disclosure of your information
We do not and will not sell or deal in personal information or any customer information.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents and third-party service providers who assist us in operating our business and providing you with membership benefits, such as promotional partners, payment processors and IT support providers. These service providers are authorised to use your personal information only as necessary to provide their respective services to us.
We may from time to time need to disclose personal information to comply with our legal obligations.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of our business, website, customers or third parties.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this privacy policy. Where we disclose your personal information to third parties, we will request that the third party follow this privacy policy regarding handling your personal information.
Marketing and Communications
You may be asked by us if you want to receive marketing materials. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe link in the email or by emailing us at Hello@lifeeplus.com
You agree that we may publish your image and full name if you are identified as the winner of a draw. By becoming a member and participating in a prize draw, you consent to engaging in any promotional activity we may reasonably request, and that no payment will be made to you in exchange for such promotional activities.
Behavioural Advertising
We utilise Google Ads, to present targeted advertisements based on our users’ search history, browsing behaviour and interactions with our website. Google Ads allows us to understand our users’ preferences and interests, enabling us to share things that may be of interest to you.
You can opt-out of Google Ads through the following methods:
You can manage your ad personalisation preferences directly through Google’s Ad Settings page.
Most web browsers provide options to manage cookies and control ad tracking. You can adjust your browser settings to limit the data collected for behavioural advertising purposes.
How do we store your information?
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online or in person.
We may store personal information (except credit card information which is encrypted) on our local secure networks, all of which are password protected.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.
How can you access your personal information?
You may request details of personal information that we hold about you by emailing us at hello@lifeeplus.com
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
What rights do you have in relation to your personal information?
You have the right to access your personal information and require us to correct any of your personal information.
Data Retention
We retain your personal information indefinitely unless you ask us to delete it.
Cross-Border Data Transfers
By using our website or signing up to membership, you acknowledge that personal information may be transferred to, stored, and processed in countries outside of Australia, where data protection laws may differ.
Payment Information
When you purchase membership, we do not store or retain complete credit card information, such as credit card numbers, expiration dates, or CVV codes. Instead, we rely on the secure payment processing services of our trusted third-party payment provider.
Please note that while we do not store credit card information, we may retain certain transaction details provided by our third-party payment provider, such as the transaction amount, date, and confirmation status, for accounting, record-keeping, and customer service purposes. These stored transaction details do not include sensitive credit card information.
Maintaining data quality and accuracy
It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
Third Party Links
Our website may contain links to other websites of interest. Once you have used these links to leave our website, you should note that we do not have any control over that other website. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.
Data Breach
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorised access, loss, or disclosure. However, in the event of a data breach that compromises the security of your personal information, we will take immediate action to mitigate the impact and comply with applicable laws and regulations.
Change to our privacy policy
Please be aware that we may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our privacy policy.
Viruses
We make every attempt to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the website is at your own risk and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.
Cyber security
If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our website, email communications, payment gateway providers or products, you acknowledge that we are not liable.
You must take appropriate steps to ensure that any requests for payment purporting to be from us are genuine, including by calling or emailing us to request confirmation.
How to contact us
If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APP regulations, please email hello@lifeeplus.com
How can I make a complaint?
If you wish to make a complaint, please submit details of your complaint to hello@lifeeplus.com
We will investigate and respond as soon as possible after receiving written notice of your complaint.
